![]() ![]() – Sofas, TV stands, and other large furniture – Windows, mirrors, large screens, fish tanks If you have any questions, please talk to our helpful customer service team in advance of your appointment. If you have limited access hours, do please ensure that ample time is available for the installation to take place. You can view the full business broadband terms and conditions, charges and usage policies here. In some instances, a non-standard installation fee may apply if significant extra time, equipment or resource is required. If, as a result of your survey, a non-standard installation is required, we’ll be in touch to agree this with you ahead of your appointment. An authorised party and/or decision-maker regarding the installation must be present at the time of the survey. This survey should take place at least 3 days before your installation to ensure that we can get everything ready for you in time. We’ll be in contact with you (typically within 24 hours) to arrange a pre-installation survey so that we can assess the needs of your installation. If you’ve already placed an order, you should have received a confirmation email discussing the next steps towards your full-fibre installation. Once we’ve tidied up after ourselves, we’ll leave you to enjoy our full-fibre broadband allowing the whole household to stream, surf or play all day!Ĭongratulations. We’ll also set up your wi-fi and test the speeds your devices might be capable of, and answer any final questions that you may have. The engineer will connect your new router to the fibre box and test your broadband service to ensure you’re receiving our full 900 Mbps full-fibre broadband when using an ethernet cable. We will need two mains power sockets (one for the fibre box and one for the wi-fi router). The hole will be fully sealed and the cable will connect to a small fibre box mounted to an internal wall. Any fibre within your property will be a white 3mm diameter cable, tacked neatly to the wall. The fibre cable will be fed into the property via a new small hole in the wall (less than 8mm in diameter). A small box will also be fitted to an external wall. This could be overhead (via an existing telegraph pole) or underground (via ducting) depending on how service has been designed in your area. Our engineers will bring a brand-new fibre cable into the property (via a suitable entry point) to connect you to our full-fibre network. If you live in a larger property, mesh wi-fi solutions can often extend coverage into hard-to-reach areas and are readily available to purchase from retailers. ![]() ![]() Sofas, TV stands, and other large furniture.Windows, mirrors, large screens, fish tanks.Even furniture, walls or reflective surfaces can disperse your signal so you’re not enjoying the full benefit. Electrical items can turn on and off to cause interference. You might be surprised by how many household objects can significantly affect your wi-fi signal. Click here to download a digital version of these simple instructions.Īs wi-fi performance is dependant on many factors within the home, there’s a few things you can try and avoid to maximise the potential of your wi-fi.Ĭlick here for top tips to help you get the most from your connection and examples of the speeds that some devices are capable of. Instructions of how to do this can be found with your delivery. Please connect your toob wi-fi router following installation to complete activation of your service. Remember, we will need two mains power sockets (one for the fibre box and one for your toob wi-fi router). The engineer will tidy up after themselves, ensure you’re happy with the quality of the installation and be on their way. The hole will be securely sealed and the cable will connect to a small fibre box mounted to an internal wall. Any white fibre cables inside the property will be tacked neatly to the wall. The fibre cable will be fed into the property via a new small hole in the wall. For all installations, please ensure you have permission from the homeowner for work to take place. If you’re in an apartment and service has already been pre-installed throughout the building, we’ll connect you to the nearest point. The engineer will bring a brand-new fibre cable into your home (via a suitable entry point) to ensure a full-fibre connection to the premises. ![]()
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